Terms and Conditions

  • Free Delivery All Over Bangladesh. (Depends on Product)
  • Cash on Delivery (COD) for regular delivery.
  • If we find any fraud/any kind of complaint against a client/any other reason, RECKON CLASSIC may refrain from providing free delivery to the client if we want.
  • If the client returns the product for any kind of reason, he/she must have to pay the full delivery charge.

Express Delivery

  • To get a same day delivery order needs to be placed before 11 am.
  • The order needs to be confirmed by the customer service team within 12 pm.
  • Product will be delivered to the customer within 6 hours of handing over to the delivery agent.
  • An express delivery charge of TK 200.
  • Coverage area – Dhaka Metropolitan range.

OUR DELIVERY PARTNER

  • For the nation, we deliver non-perishable goods nationwide through our courier partner SteadFast Courier & Pathao Courier.
  • Delivery Time: Inside Dhaka 2-5 days and Outside Dhaka 3-7 days. Due to unforeseen circumstances, delivery times may increase or decrease.

GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone for any reason at any time.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
  • Your submission of personal information online is governed by our Privacy Policy.
  • MODIFICATIONS TO THE SERVICE AND PRICES
  • Prices for our products are subject to change without notice.
  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
  • We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

DISCLAIMER OF WARRANTIES LIMITATION OF LIABILITY

  • We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
  • We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
  • You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

CHANGES TO TERMS OF SERVICE

  • You can review the most current version of the Terms of Service at any time at this page.
  • We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. 
  • Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

DISCLAIMER

  • At RECKON CLASSIC, we confirm customer orders only after clearly showcasing product color, size, and other relevant details through our website, social media, photos, or videos—and upon your agreement to our terms and conditions.
  • Any issue or discrepancy related to the product must be reported immediately while the delivery personnel is still present. Complaints made after the delivery agent has left will not be accepted under any circumstances.
  • Products with missing, torn, or tampered tags, stickers, labels, or accessories will be deemed ineligible for return or exchange.
  • Each product is eligible for one-time exchange only. RECKON CLASSIC does not bear any liability for subsequent exchanges.
  • All exchange and delivery-related costs are the sole responsibility of the customer.
  • This policy has been implemented to safeguard our business and uphold service integrity due to past incidents involving fraudulent claims and misuse by certain individuals.
  • We appreciate your understanding and cooperation.

Customer Responsibilities

At RECKON CLASSIC, we are committed to delivering a seamless and transparent shopping experience. To ensure mutual trust and efficient service, customers are expected to follow the responsibilities outlined below:

Order Confirmation

All orders must be confirmed through our website, inbox, call, or messaging platforms before dispatch. Unconfirmed orders will not be processed for delivery.

Accurate Contact Information

Customers are required to provide an active and reachable phone number during the ordering process. Failure to respond to delivery calls may result in the order being canceled and the customer being marked as fraudulent for future transactions.

Product Verification Upon Delivery

  • We strongly encourage customers to inspect the product at the time of delivery. In case of size issues or defective items, customers must return the product to the delivery agent immediately.
  • Any issues regarding returns or exchanges must be reported within 2 hours of delivery.
  • Complaints made beyond this timeframe will not be accepted under any circumstance.

Refusal of Delivery

Orders may not be refused without valid reason once the delivery attempt has been made. If a customer refuses to accept the order at the door, they are still liable to pay the delivery charges. Failure to do so will result in the customer being blacklisted and possibly flagged for legal follow-up.

Returns & Exchanges

  • Customers may request a return or exchange under the following conditions:
  • There must be a valid and logical reason for the return.
  • The item must be unused, unwashed, and in its original condition with tags intact.
  • Discounted or promotional items are not eligible for return or exchange.
  • Delivery charges for returns/exchanges are to be borne by the customer.
  • Items damaged by the customer while trying on or handling will not be accepted for return or exchange.
  • For more information please go through our “RETURN EXCHANGE REFUND POLICY”

Repeat Cancellation or Fraudulent Behavior

RECKON CLASSIC reserves the right to permanently suspend services to customers who engage in repeated cancellations or avoid confirmed deliveries without valid justification.

In cases of malicious intent, RECKON CLASSIC reserves the right to pursue legal action.

Advance Payments

In select cases or for high-value/custom items, we may require advance payment. This will be communicated clearly during the order confirmation process.

Prompt Communication

Customers are expected to respond to messages or calls from our customer support team promptly for any order-related communication. Failure to communicate may result in delays or cancellation of the order.

Post-Delivery Responsibility

If a customer notices a problem with the delivered product, they must report it to our customer service team within 2 hours of receiving it. The request will then be reviewed and eligibility for a refund, size exchange, or replacement will be decided at our discretion.

* RECKON CLASSIC reserves the right to amend the return, refund and exchange policy at any time.

Limitation of Liability

At RECKON CLASSIC, we strive to provide premium products and reliable service. However, by purchasing from or engaging with our website, you acknowledge and agree to the following limitations:

Use at Your Own Risk

All products are to be used at the customer’s own discretion and responsibility. RECKON CLASSIC shall not be held liable for any allergic reactions, skin sensitivity, injuries, or health-related issues caused by the use or misuse of our products.

Product Care & Instructions

Care and usage instructions are provided with most of our products. In cases where such instructions are not physically included, it is the customer’s responsibility to request them. Any misuse due to lack of guidance will not be our responsibility.

Third-Party Logistics

RECKON CLASSIC is not responsible for any delays, damages, or losses caused by third-party logistics or courier service providers. All claims for such incidents should be directed to the respective courier.

Website Errors & Pricing

In the rare event of typographical errors, incorrect pricing, or availability issues listed on our website, RECKON CLASSIC reserves the right to cancel or modify any order without prior notice. We also reserve the right to update information at any time.

Force Majeure

We are not liable for any delay or failure to fulfill orders caused by events beyond our control, including but not limited to natural disasters, strikes, wars, political unrest, power outages, or internet service disruptions.

No Liability for Indirect Damages

RECKON CLASSIC shall not be held liable for any incidental, indirect, punitive, or consequential losses or damages arising from the use or misuse of our products or digital platforms.

Legal Jurisdiction

This limitation of liability policy shall be governed and interpreted in accordance with the laws of the People’s Republic of Bangladesh. Any disputes will be subject to the exclusive jurisdiction of the appropriate courts of Bangladesh.

 

Modification of Terms

RECKON CLASSIC reserves the right to modify, update, or revise any part of its terms, policies, or conditions at any time and at its sole discretion, without prior notice to the customer. These changes will take effect immediately upon publication on our official website or social media platforms, unless stated otherwise.

While we may choose to notify customers of such changes via available contact information, we are not obligated to do so. It is the customer’s responsibility to review our policies, terms, and conditions periodically to stay informed about any updates.

By continuing to browse, interact with, or purchase from RECKON CLASSIC after any changes are posted, customers acknowledge and agree to be bound by the most current version of these terms. It is mandatory for all customers to review and accept the latest terms before placing an order.

Pricing & Payments Policy

At RECKON CLASSIC, we are committed to maintaining fair, transparent, and customer-centric pricing for all our products.

Fixed Pricing

All prices listed on our website, social media platforms, or promotional materials are fixed and non-negotiable. Prices may occasionally be revised based on factors such as inventory levels, market trends, or sourcing costs. However, we do not accommodate individual bargaining or price adjustments under any circumstances.

Promotional Offers & Discounts

From time to time, RECKON CLASSIC may run limited-time offers, bundle deals, or promotional discounts. These will be clearly communicated and are subject to availability and specific terms. We reserve the right to modify or withdraw any promotional offer at our discretion.

Payment Methods

We accept the following payment options:

Cash on Delivery (COD) – available for most locations within Bangladesh.

Mobile Payment Gateways – including bKash, Nagad, Rocket (where applicable).

Bank Transfer – for selected bulk or custom orders (upon prior discussion).

Payment Confirmation

Orders placed through online channels are considered confirmed only after payment is received (for prepaid orders) or when customer details are verified for COD deliveries. In cases where a payment is delayed or incomplete, RECKON CLASSIC reserves the right to cancel the order.

Currency & Pricing Terms

All prices are displayed in Bangladeshi Taka (৳) and include applicable VAT or taxes unless otherwise stated.

Disputes & Refunds

In case of a pricing error, technical issue, or duplicate payment, customers are requested to contact us directly. Any eligible refunds will be processed following internal verification and may take up to 7–10 working days.

Bulk & Wholesale Pricing Policy

At RECKON CLASSIC, we value long-term partnerships and are pleased to offer exclusive pricing and services for bulk and wholesale purchases. Whether you’re a retailer, reseller, online seller, or planning a corporate, institutional, or group order, we aim to support your business with transparent terms, competitive rates, and dedicated service.

Eligibility for Bulk & Wholesale Orders:

To qualify for wholesale pricing, one of the following criteria must typically be met:

  • A minimum quantity order of 12 units or more of a single item or assorted products.
  • A minimum order value of ৳10,000 or more.
  • You are a registered business, online seller, retail shop owner, or operating under a recognized trade name.

Note: Final eligibility is determined at the discretion of the RECKON CLASSIC team based on the nature of the order and buyer profile.

Discount Structure

We offer tiered discounts based on quantity, item category, and availability. Discount slabs may vary depending on:

  • Type of Product (e.g., denim, t-shirts, cargos, seasonal drops)
  • Current Stock Levels
  • Wash/Color/Size Assortment
  • Market Demand & Sourcing Conditions
  • For accurate and real-time pricing, please reach out with your full order requirements including:
    • Product Name(s)
    • Size(s)
    • Quantity
    • Delivery Location

Our team will then provide a custom quotation within 24 hours.

Payment Terms

We offer the following payment options for wholesale orders:

  • Full Advance Payment via bKash, Nagad, Rocket, or Bank Transfer.
  • Partial Advance (50%) for orders above ৳20,000, with balance to be paid before final dispatch.
  • Cash on Delivery (COD) is not applicable for wholesale orders.

Delivery & Lead Time

  • In-stock orders are usually processed and dispatched within 1–3 business days after payment confirmation.
  • Made-to-order or custom requests may require 5–10 business days depending on product type and order volume.
  • We use reliable courier partners such as Pathao, Steadfast, Sundarban, or SA Paribahan for domestic delivery.
  • For large-volume or outside-Dhaka orders, customers may choose to book their own transport or pickup.

Shipping Charges

Delivery charges for wholesale orders are borne by the buyer unless otherwise mentioned.

For Dhaka-based resellers, we can arrange same-day or next-day delivery depending on rider availability.

Return & Exchange for Bulk Orders

Due to the nature of wholesale transactions, returns or exchanges are not accepted unless the product received is:

  • Defective
  • Completely different from what was ordered
  • In such cases, buyers must notify us within 24 hours of receiving the shipment, along with unboxing photos or video proof.
  • For more information please go through our “RETURN EXCHANGE REFUND POLICY”

Please note: No return or exchange is applicable for customized, tag-less, or private-label orders.

If you’re an online or Facebook-based seller looking to collaborate regularly, we’re happy to explore a working model that helps you scale sustainably.

How to Place a Bulk Order

To initiate a wholesale order, please contact us through any of the following:

  • Email: contact@reckonclassic.com
  • Facebook Business Page: facebook.com/RECKON.CLASSIC
  • WhatsApp Business: +880 1537373899

Be sure to mention the subject line as “Bulk Order Inquiry” and include:

  • Your Name & Business Name
  • Contact Number
  • Product List with Quantity
  • Preferred Delivery Date
  • Delivery Address

Our team will get in touch promptly with your pricing offer and availability status.

Final Note

At RECKON CLASSIC, we’re proud to support entrepreneurs, shop owners, fashion startups, and apparel resellers across Bangladesh. We believe in growing together and building a transparent and reliable supply relationship with our wholesale buyers.

For any further questions, special requests, or repeat order support—feel free to reach out anytime.

Discounts & Special Offers

We regularly run combo deals, limited-time offers, and flash sales. These are announced through our official channels. Stay connected with us on social media to catch the latest deals.

  • Return, exchange and refund policy will not be applicable for any discounted product(s). Any discount item once purchased cannot be exchanged, returned or refunded.
  • Our Discount Terms Are Not Applicable on Combo offers or any kind of other offer. Discounts Are Applicable on Single Item Purchase Only.
  • RECKON CLASSIC authorities may offer any customized discount for customers, if they want.
  • RECKON CLASSIC reserves the right to amend the discount policy at any time.
  • Exclusive Discount on Second Purchase. 
  • To avail Second Purchase discount. Customers have to provide some information. Those are,
  • Promo code required (promo code is printed on the packaging poly.) This promo code can be used 1 time only. 
  • Customers have to send us a photo of the product he/she has purchased before.
  • RECKON CLASSIC authorities can cancel / discontinue this SURPRISE DISCOUNT offer at any time if they want.

* Terms & Conditions apply.

Surprise Discount for Customers – Based on Their Given Reviews.

To avail this SURPRISE DISCOUNT. Customer must follow the procedure below,

  • Just go to our facebook page & Website, and give an honest review of our product Quality, Colour, Softness, Fittings & etc. Along with that you must upload a picture of our product.
  • Based on your review, we will generate a “SURPRISE DISCOUNT CODE” for you.
  • RECKON CLASSIC reserves the right to amend, cancel or discontinue this SURPRISE DISCOUNT offer at any time if they want.
  • RECKON CLASSIC reserves the right to amend the Discount policy at any time.

* Terms & Conditions apply.

No Hidden Fees

Currently, we do not charge any VAT, taxes, or additional fees beyond the product price and applicable delivery charge. However, this may change in the future depending on government regulations or operational updates.

Payment Methods

At present, we accept:

Cash on Delivery (COD) — nationwide

More online payment options like SSLCOMMERZ, bKash/Nagad, card payment, or bank transfer are coming soon.

Advance Payments

Most of our products are available with COD. However, certain high-demand or special items may require full or partial advance payment. Customers will be informed beforehand in such cases.

Order Cancellation

If an order is canceled after the product has been dispatched, the customer is required to pay the delivery charge to cover logistics & 10% of the delivery charge.

Shipping & Delivery Policy

At RECKON CLASSIC, we are committed to delivering your orders swiftly, safely, and efficiently—nationwide.

Delivery Coverage

We proudly deliver to all locations across Bangladesh.

Order Processing & Shipping Time

Orders are typically processed and dispatched on the same day or the following business day after confirmation.

Our team will contact you to confirm your order before dispatch.

Delivery Timeframe

Inside Dhaka: 2–5 business days

Outside Dhaka: 3–7 business days

Note: Delivery times may vary slightly due to weather, public holidays, or courier delays.

Express & Same-Day Delivery (Dhaka Only)

We offer express delivery within Dhaka Metropolitan Area:

  • Place your order before 11:00 AM
  • Confirm your order by 12:00 PM
  • Delivery within 6 hours of dispatch
  • Express Delivery Fee: BDT 200

Delivery Partners

We work with STEADFAST, PATHAO, and other reliable third-party logistics providers for all deliveries across Bangladesh.

Delivery Charges

Standard delivery charges vary depending on product size, weight, and quantity.

Free delivery may apply to selected products or during special offers. Always check the product page for eligibility.

Order Tracking & Support

Once your product is dispatched, you’ll receive a confirmation message along with tracking details.

To track your order:

Reach out via Facebook, Instagram, or Call our customer support team directly.

On-Spot Product Checking

We encourage all customers to check their product at the time of delivery.

If you face any issue with the size or find any fault, please initiate a return immediately in front of the delivery agent.

If You’re Unavailable at Delivery

If the delivery agent is unable to reach you despite multiple attempts:

Your name may be marked as a “fraud customer” in our system.

For future orders, we may require advance payment, including the previous delivery charge (if applicable).

Shipping Address Policy

Only one shipping address per order is allowed. Once the order is placed, changes to the shipping address are not permitted.

Remote Area Surcharge

Some remote or restricted areas may incur additional delivery charges depending on courier availability and regional accessibility.

RETURN EXCHANGE REFUND POLICY

RECKON CLASSIC is always committed to meeting customer satisfaction. If you are not happy with our products you can easily exchange them by maintaining the following rules.

  • All exchanges will depend on the stock availability.
  • Every customer must be informed to check the status of the product before they take delivery and place the payment by our delivery service provider.
  • Every customer must be encouraged about on spot return if they find a faulty item or size issue, by paying the delivery charge.
  • Upon receiving your exchange / refund request, our team will initiate the exchange / refund process, crosschecking and verifying the product. Wrong product, size or color sent by the delivery team.
  • The item must be unused and in its original condition.
  • Any product can be exchanged only once. RECKON CLASSIC is not liable for any kind of exchanges & exchange related expenses.
  • Once an ordered item has been exchanged, it cannot be exchanged again.
  • All exchange & delivery costs will be borne by the customer.
  • If the client wants to return/exchange the product after delivery/for any reason, he/she must bear the delivery charges.
  • If the client returns the product for any kind of reason, he/she must have to pay the full delivery charge.
  • If any part of a product, tag, sticker, or accessory is torn or removed, the product will not be eligible for return or exchange, customers have to pay the full amount.
  • Discounted products are not eligible for exchange or refund.
  • When a customer receives a product and delivery is about to complete, he/she has to let us inform the size and any defect issue on the item, while the delivery person is still present. RECKON CLASSIC will not be held responsible for any issues reported after the delivery person has left.
  • After the delivery of the product, the client can report the problem related to the product, to the RECKON CLASSIC customer service team within 2 hours of the delivery of a product. At the discretion of our team, we will inform the customer about the product later, whether any request for Size Change, Defective Product and Refund is applicable or not.
  • Any Exchange or Return issue must be reported / solved under 2-hour duration from the time of delivery. After that time period, the client would not be able to place any request for exchange or return.
  • In any case no money shall be returned to the customer. If he/she receives a faulty or damaged item from RECKON CLASSIC, it shall be forwarded to Online credit where they will be able to choose a similar product in the same or higher price range. 
  • Partial Refund Notice: In exceptional cases, if a client refuses a replacement product, only 60% of the total price paid, will be refunded. Delivery and process charges are non-refundable.
  • Any product/products purchased online, will be exchanged only online.
  • For cash-on-delivery orders, please be advised that cash refunds may not be applicable, and alternative refund methods will be employed.
  • An additional process fee will be charged for any exchange or refund.

* RECKON CLASSIC reserves the right to amend the return, refund and exchange policy at any time.

Please Note: Delivery charges are non-refundable in all cases.